FAQ

​How Do I Place An Order?

To place an order please visit the SHOP page above and select the product you wish to order, add to cart, and follow the checkout instructions. Once your order is received you will receive email confirmation of your order.

 

Payments

All payments are securely processed through the website using the WIX payment app (website created by WIX) alternatively you can make payments via PayPal.

Shipping

Once I receive confirmation of the order I will ship this within 48 hours and your order should be with you in 3-5 business days. They will be delivered by Royal Mail 1st Class Signed For delivery. Please Note I only ship to the UK at the current time.

COVID/Christmas Delivery 

Although all of the shipping is first class it has been evident that due to the lockdown and the general Christmas busy period may mean that there are some delays that are out of my control. So in order to avoid disappointment I will only guarantee delivery for Christmas on orders up to the 16th December 2020 (you can still order via the site but I cannot confirm when it will be delivered as rely on Royal Mail) 

​Returns & Refunds

Due to hygiene I cannot accept returns/refunds . However if there is an issue or fault with the product please use the CONTACT ME page above and I'll be happy to help with this.

 

Privacy Policy, Terms and Conditions & Disclaimer 

For Privacy Policy please click HERE

For Terms & Conditions please Click HERE

For Disclaimer information please click HERE 

Materials

The majority of my products are made are made with standard silver plated copper wire. For more information on the Gemstones used and information on their uses and properties please see  more information below. If you have any questions about a specific piece please email the product title to me in the Subject box of the CONTACT ME form on the page above.

Customer Reviews

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